RSM Domestic Appliances is a high street retail company offering both sales and repairs of a variety of domestic appliances. As part of the Euronics group the company provides order fulfilment to both domestic and corporate markets.
RSM is a small family business with a focus on delivering good customer service.
If there are no vacancies listed below, we are always interested to talk to you if you have a skill that would suit our business or you think you would be a good fit for RSM. Please email us to tell us a bit more about you.
Location: Knaphill
Job Type: Part-time, Permanent
Salary: £15,600
To provide clerical and administrative duties that supports the day-to-day operation of the repairs office and sales process in the following areas:
- First point of contact for all customers contacting the repairs office.
- Obtain/ascertain relevant information from customer to establish fault details.
- Assist with the overall management of the repair engineer’s diary appointments to ensure smooth efficient service is achieved.
- Manage and follow up on work instructions from Corporate clients by contacting the tenant, arranging engineer appointment, booking the appointment on Calculus system, and communicating/updating the client on regular basis.
- Receive and handle customer orders and monitor internal process to ensure job completion in a timely manner.
- Receive and control daily reports from engineers and record information accordingly.
- Process payments from customers, update and complete job on system and record financial information.
- Receive delivery of spare parts, assign to appropriate engineer and book job with customer.
- Manage parts returns and credit processing where necessary.
- Data collation and reporting on performance analysis of engineer workload/output.
- General office duties to include recording routine data, filing and any other task that may be reasonably requested by the management team.
Key Sills required
The post holder will require the following skills/experience:
- Excellent telephone manner
- Ability to understand correlate and record information accurately.
- Ability to work through tasks methodically.
- Ability to work unsupervised.
- Basic IT skills.
- First class customer care skills.
- Exceptional organisational skills to ensure that all aspects of the role are met competently, professionally, and cost-effectively.
Knowledge/previous experience in the following areas are not essential but may be advantageous:
- Experience in the use of Adobe Creative Suite software
- Social media management
- Web design & development
- Understanding sales margins to provide profitable quotations
- Knowledge of product buying/ordering for cost effective sales
Person Specification
- Good level of literacy and numeracy
- Ability to use initiative and respond to differing situations or requirements.
- Good interpersonal skills combined with the ability to work effectively within a small team.
- Possess drive and ambition to exceed customer expectations and demonstrate attention to detail and accuracy in all aspects of workload.
- Ability to multi-task and remain calm under pressure.
- Be reliable, punctual and flexible.
Hours per week
24 hours comprising of 3 days per week, Monday, Wednesday and Friday 09.00 to 17.30 with a 30-minute lunch break.
Reporting
The Repairs Centre Administration Assistant reports directly to Repairs Centre Manager for day-to-day workload and management support.
Holiday entitlement
20 days holiday per annum plus bank holidays (pro rata)
Please email us your CV/previous experience and tell us a bit more about you.